1.Scope and Designated Agent
Alertsify LLC ("Alertsify") responds to notices of claimed copyright infringement in accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512. This Policy is incorporated into the Alertsify Terms of Service by reference and is referred to there as the DMCA and Copyright Policy. Section 28 of the Terms of Service governs alongside it.
Notices of claimed infringement, counter-notices, and any other communication under this Policy should be sent to Alertsify's designated agent:
Copyright Agent, Alertsify LLC
Email: support@alertsify.com — please put "DMCA Notice" in the subject line so it is routed to the right queue rather than into general support.
Send it here, not somewhere else. A notice sent by direct message, community post, social media post, or to an individual staff member or moderator may not reach the people who can act on it, and does not start the clock on anything. One address, answered by one person, in writing.
2.How to Send a Notice of Claimed Infringement
To be effective under 17 U.S.C. § 512(c)(3), your notice must be a written communication that includes substantially all of the following:
- (a) A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
- (b) Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of those works;
- (c) Identification of the material claimed to be infringing and that is to be removed or disabled, and information reasonably sufficient to let us locate it. For Alertsify, that means the URL of the page and, where the complaint is about a specific alert, the identity of that alert on the page. A complaint about "my content" without a link cannot be acted on and we will write back asking for one;
- (d) Information reasonably sufficient to let us contact you: your name, address, telephone number, and email address;
- (e) A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- (f) A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
What we do with it. We acknowledge receipt. Where the notice is valid, we remove or disable access to the material expeditiously, notify the user who submitted it, give them a copy of the notice, and record a strike against their account under Section 4. We preserve the records relating to the material rather than deleting them, and we suspend routine cleanup for those records until the matter is resolved. Where a notice is incomplete, we say which element is missing rather than treating it as withdrawn.
Misrepresentation carries a penalty. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages, including costs and attorneys' fees. Consider Section 5 before sending a notice, and take legal advice if you are unsure whether the material you are complaining about is protected.
3.Counter-Notice
If your material was removed or disabled and you believe that was a mistake, or that the material is not infringing, you may send a counter-notice to the designated agent above. Under 17 U.S.C. § 512(g)(3) it must include:
- (a) Your physical or electronic signature;
- (b) Identification of the material that was removed or disabled and the location at which it appeared before it was removed;
- (c) A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
- (d) Your name, address and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Alertsify may be found), and that you will accept service of process from the person who provided the original notice or their agent.
On receiving a valid counter-notice we forward it to the person who sent the original notice and tell them the material will be restored in not less than ten and not more than fourteen business days, unless we first receive notice that they have filed an action seeking a court order to restrain the conduct. If no such notice arrives, we may restore the material.
4.Repeat Infringer Policy
Alertsify will terminate, in appropriate circumstances, the accounts of users who are repeat infringers. This is the written policy Alertsify applies, and it is applied — it is not a statement of intent. It also appears as Section 28.1 of the Terms of Service.
4.1What counts as a strike
- Content the user submitted is removed or disabled in response to a valid notice under Section 2, and the user does not file a counter-notice, or files one that is withdrawn or rejected; or
- Alertsify determines that the user tracked content they demonstrably had no lawful access to — content reached by circumventing a paywall, subscription requirement, access control, or ban, or content relayed to them by a bot or other automated process — in breach of Section 27.3 of the Terms of Service.
4.2What happens
- First strike. The content is removed and the user is notified of this policy.
- Second strike. The user's access to Track Record is suspended.
- Third strike. The user's account is terminated under Section 22 of the Terms of Service and they are barred from creating a new one.
- Immediate termination is available without waiting for a third strike where the conduct is egregious — coordinated or automated tracking, tracking on behalf of a competitor, or circumvention of an access control.
- A strike is removed if the underlying notice is retracted, if a counter-notice goes unanswered within the statutory period, or if Alertsify determines the notice was invalid or submitted in bad faith.
Termination under this policy is a termination under Section 22 of the Terms of Service and carries the consequences set out there, including that no refund is owed.
5.Before You Send a Notice — What Alertsify Publishes
Most correspondence that reaches this address is about the Track Record board, and most of it is answered by knowing what the board actually contains. In summary:
- Nothing is scraped. Alertsify does not operate a bot inside any Discord server, does not read message history, and does not monitor, subscribe to, or listen to any channel. A message reaches Alertsify only when a person who is already reading it uses the message command on that one message, which causes Discord to deliver that single message at that moment. The application is installed on an individual user's own Discord account, by that user. Nothing is installed in the server, and no server owner is asked to install anything.
- The poster's words are not republished. Alertsify does not publish the text, analysis, commentary, screenshots, or reasoning of the person who posted an alert. What is published is the factual content of the call — the contract, the time it was posted, and the prices the market printed — together with what happened next. The alert's text is retained for parsing and dispute resolution and is not shown to anyone outside Alertsify.
- Results are published only once a position is closed, and no list of which members tracked or executed an alert is ever published.
- A figure is correctable. If you believe a published number misrepresents you, the fastest route by a wide margin is alertsify.com/track/report, which goes to a queue that gets answered. Every figure drills down to the prices it came from, and if the calculation was wrong we fix it.
- An accurate record is not removed on request. Records of closed trades are generated from market data and member activity, and are not edited or removed at the request of the person or community that posted the underlying alert. That is what makes the page worth anything to the person reading it. Section 27.5 of the Terms of Service sets this out, and it does not limit rights that arise by law — a valid notice under this Policy, a legal demand, or a right you hold under applicable privacy law is handled on its own terms.
The full methodology — what is counted, what is excluded, and what the numbers cannot tell you — is published at alertsify.com/track/method, and the questions room owners ask most often are answered at alertsify.com/track/owners.
6.Trademarks and Other Complaints
This Policy covers copyright. For trademark complaints, defamation claims, privacy requests, or any other legal notice, write to support@alertsify.com describing the claim, the material at issue and its URL, and your basis for it. The same preservation practice applies: on receiving a formal notice we preserve the related records and suspend routine deletion for them until the matter is resolved.
7.Changes to This Policy
We may update this Policy from time to time. Updates are effective upon posting. The designated agent details above are kept current; where the agent changes, the registration with the United States Copyright Office is updated alongside this page.